Frequently Asked Questions (FAQ)

We’ve compiled answers to some of the most common questions to make your shopping experience at BengalMall.com as smooth as possible. If you don’t find the answer you’re looking for, feel free to contact us.

1. How do I place an order?

To place an order:

  • Browse our product categories or search for the item you’re interested in.
  • Click on the product, select the desired options (like size or color), and click “Add to Cart.”
  • Once you’ve added all your desired items, proceed to checkout and complete the payment process.
  • You’ll receive a confirmation email with your order details.

2. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Mobile Payment Services (bKash, Nagad, Rocket)
  • Cash on Delivery (available in selected areas)

3. Can I change or cancel my order?

You can change or cancel your order only if it has not yet been processed or shipped. Please contact our customer support team immediately if you need to make any changes.

4. How do I track my order?

Once your order is shipped, you’ll receive an email or SMS with tracking information. You can use the provided tracking number to check the status of your delivery. Alternatively, you can log in to your account and view your order status.

5. What is your return and exchange policy?

We offer a hassle-free return and exchange policy within 7 days of receiving your order. Items must be unused, in their original packaging, and with all tags intact. To initiate a return or exchange, please visit our Return & Exchange page.

6. How long does delivery take?

Delivery times may vary depending on your location. Generally:

  • Within Dhaka: 1-3 business days
  • Outside Dhaka: 3-7 business days

Please note that delivery may be delayed during public holidays or sale periods.

7. Do you offer international shipping?

Currently, we only offer shipping within Bangladesh. We are working on expanding our delivery services in the near future.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as soon as possible. Make sure to provide us with photos of the damaged or incorrect item.

9. Do you offer warranty on your products?

Some of our products come with a warranty. Please refer to the product description for warranty information. You can check and activate your warranty on our Warranty Activation page.

10. How can I contact customer support?

You can reach our customer support team through:

  • Email: support@bengalmall.com
  • Phone: +880 123-456-7890
  • Live Chat: Available on our website during support hours

Still Have Questions?

If your question is not listed here, feel free to get in touch with us. We’re always happy to help!