Shipping & Returns

At BengalMall.com, we are committed to providing you with a seamless shopping experience. Please read through our shipping and returns policy to understand how we handle the delivery and return of your orders.

Shipping Policy

1. Shipping Locations

We currently ship to all regions within Bangladesh. Unfortunately, we do not offer international shipping at this time.

2. Shipping Methods & Delivery Times

  • Standard Delivery (Within Dhaka): 1-3 business days
  • Standard Delivery (Outside Dhaka): 3-7 business days
  • Please note that delivery times may vary during holidays, sales, or due to unforeseen circumstances.

3. Shipping Charges

  • Within Dhaka: Flat rate of BDT 50
  • Outside Dhaka: Flat rate of BDT 100
  • Free Shipping: We offer free shipping on orders above BDT 2,000.

4. Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. You will receive an email notification when your order has been shipped.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our website or through the courier company’s tracking system.

Returns & Refunds Policy

1. Return Eligibility

We accept returns within 7 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and with all tags intact.
  • Items such as intimate wear, hygiene products, and sale items are not eligible for returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Visit our Returns Page and fill out the return request form.
  2. Include your order number, item details, and reason for return.
  3. Our support team will guide you through the return process and provide you with the necessary details.

3. Return Shipping Costs

  • If the return is due to an error on our part (e.g., damaged or incorrect item), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for return shipping costs.

4. Refund Policy

  • Refund Methods: Refunds will be issued in the original form of payment (e.g., bank transfer, mobile payment, etc.).
  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7-10 business days.
  • Non-Refundable Items: Certain items are not eligible for refunds, including gift cards, final sale items, and opened hygiene products.

5. Exchanges

If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item. Exchange requests are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund as soon as possible. Make sure to include photos of the damaged or incorrect item in your message.

Additional Questions

For further assistance, feel free to reach out to our customer service team:

  • Email: support@bengalmall.com
  • Phone: +880 123-456-7890
  • Live Chat: Available on our website during business hours

We hope this policy clarifies any questions you may have about shipping and returns. Thank you for shopping with BengalMall.com!